Privacy Policy

Shuddhkrishi Organix — Privacy Policy

Shuddhkrishi Organix (“Shuddhkrishi Organix”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors and customers who interact with our website, apps, and services. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your choices and rights in relation to that information. Please read it carefully.

1. Scope & acceptance

This Policy applies to personal data collected through our websites, mobile apps, online shops, customer service channels, and other digital interactions with Shuddhkrishi Organix. By visiting or using our services you agree to the collection and use of information in accordance with this Policy.

Note: If you are reading a printed copy, check the website for the most recent version of this Policy.

2. Types of information we collect

A. Information you give us directly

• Identity & contact details: name, shipping and billing addresses, phone numbers, email address.

• Account data: username, password, order history, saved payment methods (tokenized; we do not store raw card numbers unless explicitly agreed and in compliance with payment rules).

• Customer support & communications: messages, feedback, returns or warranty data.

• Marketing preferences: whether you opted in to receive newsletters, offers, or SMS.

B. Information we collect automatically

• Technical & usage data: IP address, device type, browser, operating system, pages visited, referral URLs, time and duration of visit, and clickstream data (via cookies and similar technologies).

• Analytics & performance: aggregated statistics used to improve the site and products.

C. Third-party sources

We may supplement information from trusted third parties (payment processors, shipping partners, fraud-prevention services, analytics providers) to deliver or improve services.

3. How we use your information (purposes)

We use personal data for the following lawful and necessary purposes:

• To provide products and services: process orders, deliver goods, manage returns, handle payments and refunds.

• Customer support: respond to queries, resolve complaints, and manage warranties.

• Account management: create/maintain user accounts and secure access.

• Personalization & product improvement: suggest products, process feedback, and analyse purchases to improve our offerings.

• Marketing (only with consent where required): send newsletters, offers, and promotional communications. You may opt out at any time.

• Security, fraud prevention & legal compliance: detect and prevent fraudulent or illegal activity and meet legal obligations.

• Analytics & research: aggregated and pseudonymized insights to help improve the site and business decisions.

We limit use to the specific purposes stated at the time of collection and avoid unrelated secondary uses unless we obtain further consent.

(We design our processing to follow the principle of data minimization — collecting only what is necessary for a stated purpose.) 

4. Legal basis for processing

Where applicable, our lawful basis for processing personal data include:

• Performance of a contract: to fulfil your orders and provide services you request.

• Consent: where you have given consent (e.g., marketing emails, cookies beyond strictly necessary). You can withdraw consent at any time.

• Legitimate interests: for fraud prevention, site security, service improvements and limited marketing communications balanced against your privacy.

• Legal obligations: to comply with laws and lawful requests from authorities.

If you are in a jurisdiction with stronger rights (for example, the EU under the GDPR), you have additional safeguards and rights which are described below. 

5. Cookies & similar technologies

We use cookies, local storage and similar technologies to provide basic site functionality, analyse site performance, and personalize your experience.

• Essential cookies: required for site operation (shopping cart, login).

• Performance & analytics cookies: help us understand usage and improve services.

• Marketing cookies: used to show relevant ads and offers (only used where you consent).

You may manage cookie preferences via our cookie banner or through your browser settings. Opting out of certain cookies may affect site features.

(We follow standard industry approaches for cookie consent and aim to be transparent about what each cookie does.)

6. Sharing & disclosure of data

We may share personal data with:

• Service providers & partners: payment processors, delivery/shipping providers, cloud and hosting providers, customer support platforms, and analytics vendors — only to the extent needed to provide the service.

• Business transfers: in the event of a merger, acquisition, or sale of assets, customer data may be transferred subject to confidentiality and this Policy.

• Legal & safety reasons: where required by law, a court order, or to protect rights or safety (including cooperating with law enforcement).

• With your consent: when you instruct us to share information with third parties.

We require vendors and partners to maintain appropriate confidentiality and security measures and to use the data only for the contracted purpose.

7. Cross-border transfers

If your data is processed or stored outside your country (for example our cloud or analytics providers), we will ensure appropriate safeguards are in place (standard contractual clauses, where applicable) and we will process transfers in line with applicable law.

8. Security

We implement technical, administrative, and physical safeguards designed to protect personal data from unauthorized access, alteration, disclosure or destruction. Examples include encryption in transit, access controls, periodic security reviews, and secure hosting.

While we strive to protect your data, no internet transmission or storage can be guaranteed to be 100% secure. In the unlikely event of a data breach affecting your personal data, we will notify you and the relevant authorities as required by law and local regulations. 

9. Retention

We retain personal data only as long as necessary for the purposes described (order fulfilment, record-keeping for tax, legal obligations, dispute resolution, and legitimate business needs). After that period we securely delete or anonymize data.

Retention periods depend on the data type and legal obligations (for example financial records are often retained for statutory tax periods).

10. Children’s privacy

Our services are not intended for children under the age of 16 (or higher age where local law requires). We do not knowingly collect personal information from children. If we learn that we have collected a child’s information without proper consent, we will take steps to delete it.

11. Your rights & choices

Depending on where you live and the local law, you may have some or all of the following rights:

• Access & portability: ask for a copy of personal data we hold about you.

• Correction: request correction of inaccurate or incomplete data.

• Deletion: request deletion of your data where there is no lawful reason for us to keep it.

• Restriction & objection: ask us to restrict or object to certain processing (e.g., direct marketing).

• Withdraw consent: withdraw previously given consent for processing (without affecting past processing).

• Complain: lodge a complaint with your local data protection authority.

12. Marketing communications & unsubscribing

If you receive marketing emails or SMS from us, you can opt out by using the unsubscribe link in each message, changing your account settings, or contacting us directly. Even if you opt out of marketing, we may still send service-related messages (order confirmations, shipping notices). Shape

13. Third-party links & embedded content

Our website may contain links or embedded content from third parties (social networks, maps, videos, payment gateways). We are not responsible for the privacy practices of those sites — please review their privacy notices before providing personal data.

14. Changes to this Policy

We may update this Policy from time to time. When we make material changes we will post a prominent notice on our website and update the “Last updated” date above. Continued use of our services after changes means you accept the revised policy.

15. How to contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

(If you prefer, you may also contact us through our customer-support channel on the website.)

16. Practical tips we follow (for customer trust)

• Minimal collection: we only ask for the information necessary to complete your order.

• Transparency: we tell you exactly how data will be used and who will see it.

• Simple controls: clear unsubscribe links and cookie preferences.

• Prompt breach notifications: we will notify you and relevant authorities if your data is compromised in line with Indian law and international best practice. 

References & legal context

This policy is drafted to align with best practices and applicable laws such as the Digital Personal Data Protection (DPDP) Act 2023 (India) and international standards like the GDPR for users in the EU. Please note that legal requirements change over time and may vary by jurisdiction; the references we used while compiling this policy include official and authoritative summaries and privacy-policy templates. 

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