Shuddhkrishi Organix — Cancellation Policy
1. Scope
This Cancellation Policy applies to orders placed on the Shuddhkrishi Organix website and mobile app for all products (perishable and non-perishable). By placing an order you accept this policy.
2. Cancelling an order (customer-initiated)
• Before dispatch: You may cancel your order at any time before the order status changes to “Dispatched” (or the shipment leaves our warehouse). If you cancel before dispatch we will refund the full order amount to the original payment method.
• After dispatch: Once an order has been dispatched, it cannot be cancelled. If you refuse delivery at the time of arrival, this may be treated as a return or refusal and cancellation fees or return charges may apply. (See section 6: Refused Deliveries.)
3. Perishable products (fresh produce, refrigerated items, ready-to-eat)
• Because of their nature, most perishable products are non-returnable once delivered. If you receive a perishable item that is damaged, spoiled, incomplete, or incorrect, notify us immediately (see section 5). We typically offer a replacement or refund where the issue is verified.
4. Non-perishable packaged goods
• For unopened, unused, non-perishable packaged goods in original condition, cancellations before dispatch receive a full refund. If the product has been dispatched and you wish to return it, follow our Returns & Refunds instructions (separate policy) — returns are subject to inspection and eligibility rules (product condition, original packaging, proof of purchase).
5. Damaged, incorrect, or missing items — reporting & resolution
• Report within 24 hours of delivery for damaged, spoiled, incomplete, or incorrect orders. Provide order number, photographs, and a brief description via email/WhatsApp (contact details below). For perishable items, early reporting is essential. Verified claims will be resolved by replacement or refund at our discretion. This timeframe aligns with common practice in the organic grocery sector.
6. Refused delivery, returns and cancellation fees
• If a customer refuses delivery at the doorstep without prior notification and the delivery is returned to us, the order may be subject to a cancellation/return fee (including carrier charges). In some cases, refused deliveries are charged in full unless there is evidence of product fault or tampering. We will communicate applicable fees before processing any refund.
7. Refund processing
• Refunds for cancellations (before dispatch) or verified claims will be processed to the original payment method. Refund timelines depend on payment provider/bank — typically processed by us within 7–10 business days, with the final credit time depending on your bank or payment method.
8. When we may cancel an order (seller-initiated)
We may cancel an order and refund you in full when:
• Items are out of stock or unavailable.
• We suspect fraudulent or suspicious activity.
• We cannot meet product quality standards or delivery constraints.
If we cancel, you will be notified and refunded promptly. This protects both customers and our brand integrity.
9. How to cancel or report an issue
To cancel an order before dispatch or to report damaged/incorrect items, contact us immediately:
• Email: support@shuddhkrishi.in
When contacting us, include your order number, name, and brief reason. If reporting damaged or incorrect items, attach photos.
10. Exceptions & special cases
• Subscription orders, bulk corporate orders, or specially made/custom products may have different cancellation rules — these will be stated at checkout or in the order confirmation.
• Promotions, gift cards, and marketplace orders may follow separate vendor terms; see the product page and order confirmation for details.
11. Changes to this Policy
We may update this Cancellation Policy from time to time. Changes will be posted on the site with an updated “Effective” date.
Plain-language summary (one line)
Cancel any time before we dispatch your order for a full refund — after dispatch we can’t cancel, but damaged or incorrect items reported quickly will be replaced or refunded.
Why this approach?
• Our approach follows ecommerce best practices: allow cancellations before dispatch, restrict cancellations after dispatch to control logistics costs, and use short reporting windows for perishables to ensure product safety and quick verification.
