Shuddhkrishi Organix — Return & Refund Policy
We want you to love every purchase from Shuddhkrishi Organix. If something isn’t right, this policy explains how returns and refunds work, what’s eligible, and how we’ll process your request — clearly and fairly for both you and our business.
1. Scope — what this policy covers
This policy applies to products purchased directly from www.shuddhkrishi.in. For orders placed through marketplaces (Amazon, Flipkart, etc.) please follow the marketplace’s return policy in addition to notifying us. Important legal requirements for e-commerce entities to display clear return/refund information apply to us and are reflected in this policy.
2. When you can request a return or refund
Damaged, defective, or incorrect items
If you receive a product that is damaged, defective, or not what you ordered, please notify us within 3 calendar days of delivery with photos and your order number. We will evaluate and, if approved, arrange a replacement or full refund. (Quick reporting helps with claims against the carrier and preserves product safety.)
Shelf-stable & unopened items (change of mind / quality concerns)
Because we sell food products, for hygiene and safety reasons we can only consider returns for unopened, unused items within 7 calendar days of delivery. If unopened and in original condition, we will offer an exchange or refund after inspection.
C. Perishables / Cpened Items
Opened or perishable food items (e.g., fresh pastes, opened jars, opened pouches) generally cannot be accepted for return for safety reasons unless there is a clear quality or safety issue and you report it within 24–48 hours. We may ask for photos and other details.
C. Non-returnable Items
Gift samples, promotional items, clearance/closeout items (explicitly marked), and any product where returning would breach food-safety requirements are non-returnable unless damaged or defective.
3. How to request a return or refund
- Email us at support@shuddhkrishi.in within the timeframe above. Include: order number, name, phone, item(s), reason, and photos (if damaged/defective).
- We will acknowledge your request within 24 business hours and tell you whether it’s eligible. (We follow good e-commerce practice of quick communication.)
- If approved, we will provide return instructions and — where applicable — arrange a pick-up or provide a prepaid return label. Items returned without prior approval may not be accepted.
4. Who pays return shipping?
Where applicable, our lawful basis for processing personal data include:
• If the return is due to our error (wrong item, damaged, defective), we will cover the return shipping cost or arrange a pickup.
• For change-of-mind returns (approved, unopened), the customer may be required to bear the return shipping cost unless otherwise stated during approval.
We aim to be transparent about costs at the time we approve a return.
5. Inspection & approval
All returned items are inspected on receipt. We reserve the right to refuse a return if the product shows signs of use, tampering, or if it fails to meet the stated eligibility conditions (e.g., not in original packaging). Once inspection is complete we will notify you of the acceptance or rejection of the return.
6. How refunds are issued & timing
• Refunds for approved returns will be processed promptly. Where a payment reversal is required (card/netbanking/wallet), refunds will be credited according to your bank/payment processor’s standard timelines — typically within 7–14 business days from our approval and receipt of the returned item. We will indicate the expected timeline when we confirm the refund. (E-commerce rules require refunds to be effected as prescribed by RBI/payment processors; actual posting time may vary by method.)
• If you paid by cash on delivery, we will usually issue refunds via bank transfer or store credit as agreed.
7. Exchanges
If you want an exchange (same product, different batch, or replacement), we will arrange that as quickly as possible on approval. If an exchanged item has a price difference, we’ll settle the payment/refund at the time of processing.
8. Partial refunds, restocking, and deductions
• Partial refunds may be issued for items returned in a condition that reduces resale value (after inspection).
• In rare cases where restocking fees apply (e.g., large bulk orders or special-order products), we will clearly notify you before accepting the return. We aim to keep any deductions fair and transparent.
9. Fraud prevention & safety note
To protect customers and the business, we may request proof of purchase, identity confirmation, and supporting photos. Unusual or repeated return patterns may be reviewed to prevent fraud while remaining fair to genuine buyers.
10. Cancellation by you (before dispatch)
If you cancel before we dispatch your order, we will refund the full amount via the original payment method. Cancellations after dispatch will be treated under the return policy above.
11. How we handle disputes & grievance redressal
If you are not satisfied with the resolution, please escalate to our support team at support@shuddhkrishi.in We comply with the Consumer Protection (E-Commerce) Rules and will provide grievance contact details prominently. If needed, you may approach consumer forums as per applicable law.
12. Why we have these rules (short explanation for customers)
Food safety and hygiene are top priorities for us. Some returns (especially opened food) cannot be accepted for safety reasons. At the same time we strive to be fair: damaged, defective, or incorrectly delivered items are always our responsibility. Our policy balances customer protection with public-health requirements.
13. Examples (quick reference)
• Delivered with torn packaging / broken jar → Report within 3 days → replacement/refund.
• Unopened 250 g spice pouch (change of mind) → Return within 7 days, subject to approval and return shipping rules.
• Opened perishable paste → Report within 24–48 hours for quality claim; otherwise not returnable.
14. Contact & support
Grievance:
support@shuddhkrishi.in (Please include your order number, photos, and a short description — this speeds up resolution.)
This policy is complaint to Consumer Protection (E-Commerce) Rules, 2020, established e-commerce/organic-food practices and industry best practices for returns handling and timing.
